Frequently Asked Questions
Everything you need to know about bringing fine art into your home.
How is my artwork packaged for shipping?
We use professional-grade, moisture-resistant packaging and heavy-duty reinforced crates to ensure your artwork arrives in pristine condition. Each piece is hand-wrapped in acid-free archival paper and cushioned with high-density foam.
Do you offer professional framing services?
Yes, all our artworks come with the option of bespoke framing. Our experts use museum-quality materials, including UV-protective glass and FSC-certified wood frames, to complement your home decor and preserve the piece.
What is your return policy for original pieces?
We offer a 14-day 'Love Your Art' guarantee. If the piece doesn't perfectly fit your space, you can return it for a full refund or exchange, provided it is returned in its original packaging and condition.
Are the artworks accompanied by a Certificate of Authenticity?
Every piece purchased from Castle Fine Art includes a signed and stamped Certificate of Authenticity, documenting the artist's details, the medium used, and the edition number where applicable.
Can I request a private viewing before purchasing?
Absolutely. We offer virtual consultations and private viewings at our partner galleries. Please contact our concierge team to arrange a session to see the texture and scale of a piece before finalizing your order.
Do you offer international white-glove delivery?
Yes, we ship worldwide. For high-value original works, we provide a white-glove delivery service which includes inside delivery, unpacking, and removal of all packaging materials.